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Our Terms & Privacy Policy

Service, Respect, Discretion and Fairness are among our values

Terms and Conditions & Privacy Policy

TERMS

PRIVACY

Our Terms and Conditions and Privacy Policy are based on mutual respect.

Key Terms Used

The passenger or passengers are referred to as the Passenger.

The customer, customers, client, booker or user are collectively referred to as the Customer.

BlackCars Limited is referred to as BlackCars.

The chauffeur refers to chauffeur or chauffeurs contracted or employed by BlackCars or its subcontractors.

The Site pertains to any and all websites owned and or operated by BlackCars.

By using our services the Passenger or the Customer agrees to the following Terms and Conditions and Privacy Policy:

TERMS AND CONDITIONS

Vehicle Availability

All vehicles are subject to availability at the time of reservation.

Rates and Charges

Rates are subject to change without notice and are quoted in New Zealand Dollars including all applicable local taxes at the time including but not limited to Goods and Services Tax (GST).

No vehicle booking is considered to be a confirmed reservation until full payment has been received and confirmation has been issued by BlackCars to the Customer.

By accepting a quote, the Customer is also agreeing to accept that any additional services requested by the Customer will be invoiced separately, with payment being due upon receipt of the invoice in order for the requested services to be enacted.

Invoicing will also occur with payment also becoming due upon receipt for any additional incidentals, for example, but not limited to; wait times outside of the initial reservation and or soiling or damage to or of the vehicle.

Chauffeur Arrival Times

BlackCars works hard to give chauffeurs enough time to be in position prior to a reserved pick-up time.

We attempt to have the chauffeur arrive at the pre-arranged pickup point a minimum of 10 minutes before the designated time. Should this not be possible due to circumstances outside of our control, we will do everything we can to inform the Passenger or Customer beforehand to minimise any possible inconvenience.

Passenger Pickup Time Grace Periods

Grace Periods and Wait Time Charges

We understand and appreciate that delays happen and that they can be stressful for the Passenger.
For each reservation, Passengers are granted a window of time (Grace Period) to meet their chauffeur at the reserved pickup time and location before incurring any Waiting Time charges.

Wait Time charges will occur and be due for payment for waiting times outside of the Grace Periods as stated below:

For non-airport pickups: A fifteen-minute grace period is allowed. Wait Time charges will apply after the fifteen-minute grace period and are charged at NZ$20 for each fifteen-minute increment after the grace period.
For Airport pickups: A thirty-minute grace period is allowed for domestic arrivals and a forty-five-minute grace period is allowed for international arrivals. Wait Time charges will apply after the fifteen-minute grace period and are charged at NZ$20 for each fifteen-minute increment after the grace period.

BlackCars does not accept responsibility for passengers who are not at the reserved pickup point at the reserved pickup time.
If you are having trouble locating your chauffeur or being at the reserved pickup point at the reserved pickup time, we advise contacting BlackCars by phone, SMS/Text message, Viber, Skype or WhatsApp on +64 22 588 0085 or by email at info@blackcars.co .

Flight Delays

To aid in relieving the stresses caused by flight delays, BlackCars monitors all commercial airline arrivals to ensure on-time airport pickups.

If the passenger’s flight is delayed, we will attempt to adjust the pickup to be the new flight arrival time.
This is an adjusted flight arrival time.
The applicable Grace Period will then begin from the adjusted flight arrival time.

Although we will attempt to do what we can to accommodate airlines delays, they may result in the reservation being subject to availability.
BlackCars will attempt to arrange alternate transport if possible and inform you of the changes.
BlackCars accepts no responsibility for adjusted flight arrival times that have not been made available via the methods by which we monitor flight times.

No Shows

A reservation is considered a “No Show” if the passenger has not arrived at the reserved pickup location and no contact has been established within:

Thirty minutes for non-airport pickup locations.
Sixty minutes for domestic airport pickups from the original or adjusted flight arrival time.
Ninety minutes for international airport pickups from the original or adjusted flight arrival time.

For any and all No-Shows, BlackCars will cancel your reservation, the chauffeur may no longer be available to you and the full trip fare will be charged and invoiced with payment becoming due.

BlackCars does not accept responsibility for passengers who are not at the reserved pickup point at the reserved pickup time.
If you are having trouble locating your chauffeur or being at the reserved pickup point at the reserved pickup time, we advise contacting BlackCars by phone, SMS/Text message, Viber or WhatsApp on +64 22 588 0085 or by email at info@blackcars.co .

Examples of Grace Time Periods, Wait Time charges and No Shows

For non-airport pickups:
Scenario 1: Your pickup time is 1:00 pm, you have a 15 minute Grace Period to meet your chauffeur at the reserved pickup location.
The latest time you can meet your chauffeur before any Wait Time charges incur would be 1:15 pm.
You meet your chauffeur at 1:14 pm, you will incur no Wait Time charges as this is within the 15 minute Grace Period allowed.

Scenario 2: Your pickup time is 1:00 pm, you have a 15 minute Grace Period to meet your chauffeur at the reserved pickup location.
The latest time you can meet your chauffeur before any Wait Time charges incur would be 1:15 pm.
You meet your chauffeur at 1:25 pm.
You will incur a Wait Time charge of NZ$20 as this is outside of the 15 minute Grace Period allowed and is within the first 15-minute increment outside of the Grace Period.

Scenario 3: Your pickup time is 1:00 pm, you have a 15 minute Grace Period to meet your chauffeur at the reserved pickup location.
The latest time you can meet your chauffeur before any Wait Time charges incur would be 1:15 pm.
Your chauffeur has waited until 1:30 pm and BlackCars has not been successful in contacting you and you have not been successful in contacting BlackCars.
You will be deemed as a No Show.
BlackCars will cancel your reservation, the chauffeur may no longer be available to you and the full trip fare will be charged and invoiced with payment becoming due.

Scenario 4: Your pickup time is 1:00 pm, you have a 15 minute Grace Period to meet your chauffeur at the reserved pickup location.
The latest time you can meet your chauffeur before any Wait Time charges incur would be 1:15 pm.
You have been in touch with BlackCars and informed us that you will be late and that you would like the chauffeur to wait until you arrive.
You meet your chauffeur at 1:53 pm.
You will incur a Wait Time charge of NZ$60 as this is outside of the 15 minute Grace Period allowed and is within a total of three 15 minute increments outside of the Grace Period. (NZ$20 multiplied by 3 equals NZ$60.)
For Domestic airport pickups:
Scenario 1: Your pickup time is 1:00 pm, you have a 30 minute Grace Period to meet your chauffeur at the reserved pickup location.
The latest time you can meet your chauffeur before any Wait Time charges incur would be 1:30 pm.
You meet your chauffeur at 1:29 pm, you will incur no Wait Time charges as this is within the 30 minute Grace Period allowed for Domestic Airport pickups.

Scenario 2: Your pickup time is 1:00 pm, you have a 30 minute Grace Period to meet your chauffeur at the reserved pickup location.
The latest time you can meet your chauffeur before any Wait Time charges incur would be 1:30 pm.
You meet your chauffeur at 1:40 pm.
You will incur a Wait Time charge of NZ$20 as this is outside of the 30 minute Grace Period allowed for Domestic Airport pickups and is within the first 15-minute increment outside of the Grace Period.

Scenario 3: Your pickup time is 1:00 pm, you have a 30 minute Grace Period to meet your chauffeur at the reserved pickup location.
The latest time you can meet your chauffeur before any Wait Time charges incur would be 1:30 pm.
Your chauffeur has waited until 2:00 pm and BlackCars has not been successful in contacting you and you have not been successful in contacting BlackCars.
You will be deemed as a No Show.
BlackCars will cancel your reservation, the chauffeur may no longer be available to you and the full trip fare will be charged and invoiced with payment becoming due.

Scenario 4: Your pickup time is 1:00 pm, you have a 30 minute Grace Period to meet your chauffeur at the reserved pickup location.
The latest time you can meet your chauffeur before any Wait Time charges incur would be 1:30 pm.
You have been in touch with BlackCars and informed us that you will be late and that you would like the chauffeur to wait until you arrive.
You meet your chauffeur at 2:13 pm.
You will incur a Wait Time charge of NZ$60 as this is outside of the 30 minute Grace Period allowed for Domestic Airport pickups and is within a total of three 15 minute increments outside of the Grace Period. (NZ$20 multiplied by 3 equals NZ$60.)
For International airport pickups:
Scenario 1: Your pickup time is 1:00 pm, you have a 45 minute Grace Period to meet your chauffeur at the reserved pickup location.
The latest time you can meet your chauffeur before any Wait Time charges incur would be 1:45 pm.
You meet your chauffeur at 1:44 pm, you will incur no Wait Time charges as this is within the 45 minute Grace Period allowed for International Airport pickups.

Scenario 2: Your pickup time is 1:00 pm, you have a 45 minute Grace Period to meet your chauffeur at the reserved pickup location.
The latest time you can meet your chauffeur before any Wait Time charges incur would be 1:45 pm.
You meet your chauffeur at 1:50 pm.
You will incur a Wait Time charge of NZ$20 as this is outside of the 45 minute Grace Period allowed for International Airport pickups and is within the first 15-minute increment outside of the Grace Period.

Scenario 3: Your pickup time is 1:00 pm, you have a 45 minute Grace Period to meet your chauffeur at the reserved pickup location.
The latest time you can meet your chauffeur before any Wait Time charges incur would be 1:45 pm.
Your chauffeur has waited until 2:30 pm and BlackCars has not been successful in contacting you and you have not been successful in contacting BlackCars.
You will be deemed as a No Show.
BlackCars will cancel your reservation, the chauffeur may no longer be available to you and the full trip fare will be charged and invoiced with payment becoming due.

Scenario 4: Your pickup time is 1:00 pm, you have a 45 minute Grace Period to meet your chauffeur at the reserved pickup location.
The latest time you can meet your chauffeur before any Wait Time charges incur would be 1:45 pm.
You have been in touch with BlackCars and informed us that you will be late and that you would like the chauffeur to wait until you arrive.
You meet your chauffeur at 2:43 pm.
You will incur a Wait Time charge of NZ$80 as this is outside of the 45 minute Grace Period allowed for International Airport pickups and is within a total of four 15 minute increments outside of the Grace Period. (NZ$20 multiplied by 4 equals NZ$80.)

To avoid this charge, or if you are having trouble locating your chauffeur, we advise you not to leave the pickup location of your reservation without first contacting BlackCars by phone, SMS/Text message, Viber, Skype or WhatsApp on +64 22 588 0085 or by email at info@blackcars.co.

BlackCars does not accept responsibility for passengers who are not at the pickup point at the designated pickup time.

Delays

BlackCars does not accept responsibility or liability for any delay caused by but not limited to, traffic delays, breakdown, incorrect information, acts of nature or any other situation beyond our control.

Insurance and Claims

BlackCars vehicles and sub-contracted vehicles are fully insured for passenger and third party claims. However, properties of the Passenger are carried entirely at the Passenger’s own risk and BlackCars will not be held responsible or liable for any loss or damage to such property.

Lost Property

BlackCars maintains a lost property register and will endeavour to aid Passengers to recover any lost property left in our vehicles or subcontracted vehicles.

Vehicle Substitution

BlackCars reserves the right to substitute the type and or colour of reserved vehicles at our discretion. We may have the occasional need to provide subcontracted vehicles to meet demand or requests. We will attempt to inform you of such changes or substitutions where and when possible.

Chauffeur, Passenger and Customer Responsibility

The Passenger accepts that the chauffeur has full control of the vehicle throughout the reservation and it is at the chauffeur’s discretion as to what can be achieved on the day of reservation due to the surrounding conditions and circumstances.

The Passenger also accepts that the chauffeur will drive at safe and sensible speeds in accordance with road conditions, traffic and the legal speed limits and that the chauffeur will travel by the route they deem appropriate, unless instructed otherwise by the Customer at the time of booking.

Smoking and illegal drugs are prohibited in all BlackCars and sub-contracted vehicles.

Alcohol consumption in all BlackCars and sub-contracted vehicles is only permitted at the chauffeur’s discretion.

The chauffeur has the right to terminate the ride without refund if there is any blatant or inappropriate indiscretion on the part of the Passenger. The chauffeur will deem what is a blatant or an inappropriate indiscretion.

Rides terminated by the chauffeur as a result of any blatant or inappropriate indiscretion will be reported to BlackCars and the full original fare will be due for payment including any additional charges that may incur as a result of any blatant or inappropriate indiscretion.

The Customer will be held responsible and liable for any damages to the vehicle (inside or outside including equipment and fittings), caused by the Passenger or a member of their travelling party. The cost of repair for such damages will be the responsibility of the Customer hiring the vehicle.

Reservation Variations, Cancellations and Refunds

Any variation from the reservation may incur additional costs and will be at the discretion of the chauffeur and or BlackCars. The chauffeur will always advise the Passenger of any additional costs and obtain approval from the Passenger or Customer prior to invoicing and providing the variations.

Please be sure to give us adequate notice if you need to change or cancel your booking or reservation.

Changes or cancellations for all bookings or reservations must be submitted to BlackCars by e-mail at info@blackcars.co or by phone on +64 22 5880085.

If a paid for reservation is cancelled by the Customer between 24 and 48 hours from the start of the period of hire, 50% of the New Zealand Dollar invoiced price will be refunded in New Zealand Dollars and converted to the currency equivalent the Customer used when paying.

If a paid for reservation is cancelled by the Customer within 24 hours from the start of the period of hire, 100% of all monies paid will be non-refundable.

Credit/Debit Card Information

BlackCars does not store credit/debit card information once your booking has been processed unless we have your prior consent to do so.

Please do not enter Credit/Debit Card information into the request, booking or contact forms on the Site.
BlackCars accepts no responsibility for credit/debit card information entered into request, booking or contact forms on the Site.

Enforcement of Terms

In the event that any part of this agreement is unenforceable, the remaining conditions of this agreement shall remain in full force and effect.

Changes to the Terms and Conditions

BlackCars reserves the right to change, update or modify our Terms and Conditions at any time so please review them frequently. If we make material changes to the Terms and Conditions, we will attempt to notify you of these changes by means of a notice on the home page of the Site.

Statutory Rights

Nothing contained in these Terms and Conditions can affect the statutory rights of the Passenger or the Customer.

Intellectual Property

All content included on the Site, including text, graphics, logos, images, news, articles, software scripts and applets (collectively the “Content”), is the property of BlackCars, it's associates or its affiliates, and is protected by New Zealand and International copyright laws. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, or services obtained from the Site without the written permission of BlackCars. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance, or any exploitation, of the Site or any of the Content or software on the Site, in whole or in part, is strictly prohibited.

Nothing contained on the Site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Trademark displayed on the Site without the written permission of BlackCars or such third party that may own the Trademarks displayed on the Site. Your misuse of the Trademarks displayed on the Site, or any other Content on the Site is strictly prohibited. BlackCars will aggressively enforce its intellectual property rights to the fullest extent of the law.

BlackCars, www.blackcars.co and www.blackcars.co.nz are trademarks of BlackCars Limited.
The trademarks, logos, and service marks (collectively the “Trademarks”) displayed on the Site are the registered and or unregistered Trademarks of BlackCars and others.

BlackCars Limited is incorporated in New Zealand (NZBN: 9429041790755) under the NZ Companies Act 1993, Company number 5717857, Entity type: NZ Limited Company. Business classification I462310

Questions or Complaints

If you have any questions or complaints, please contact BlackCars. BlackCars Ltd can be reached by telephone at: +64 22 5880085; or by email at: info@blackcars.co

PRIVACY POLICY

Your privacy is important to us and we are committed to ensuring that it is protected.
Any information you provide to BlackCars will be held with the utmost of care.
If we ask you to provide certain information by which you can be identified, you can be assured that it will only be used in accordance with this privacy statement.

We use your personal information to facilitate the services you request. We have tailored our privacy policy to attempt to adequately inform you of the use of your personal information.

Data Collection

By supplying your email address, you permit BlackCars to contact you via email, in return, we promise never to supply your email address to any third party.

We use the information you provide about yourself when placing a request only to complete that request, communicate with you and improve our services.

We use Personally Identifiable Information to customise the Site, to make appropriate service offerings, and to fulfil information requests from the Site. We may also use personally identifiable information to contact visitors in response to specific inquiries, or to provide requested information.

The information we collect about you helps us to clarify your needs so we can look after you better. We may use this information to personalize your experience when you visit us.

We do not sell or give away information that can be directly associated with you to any other party.

We do not sell or give away any customer contact information or personal details of any kind to other parties.

We do not share your information with outside parties except to the extent necessary to complete a request.

Please be aware too that we may be forced to disclose information to the government under certain circumstances. At our sole discretion, we reserve the right to disclose information to law enforcement or other government officials if it is demanded in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose us to legal liability.

We take reasonable measures to maintain your information securely. However, sites, electronic communications and databases are subject to errors, tampering and break-ins, and we cannot guarantee or warrant that such events will not take place and we will not be liable to visitors, Passengers or Customers for any such occurrences.

Although we attempt to always protect your privacy, we do not promise, and you should not expect, that your personally identifiable information will remain private. Personally identifiable information collected by BlackCars is stored as securely as we can and is not accessible to third parties by default or intention.

If you have any questions at all about our privacy policy, please contact us by telephone at: +64 22 5880085; or by email at: info@blackcars.co .

External Links

Although the Site may include links providing direct access to other Internet resources, including websites, BlackCars is not responsible for the accuracy, content of information contained in these Internet resources or how they may treat your personal information.

Links from the Site to third-party sites do not constitute an endorsement by BlackCars of the parties or their products and services. The appearance on the Site of third-party advertisements and product or service information does not constitute an endorsement by BlackCars, and BlackCars has not investigated the claims made by any advertiser.

We encourage you to read the privacy statements of these linked Internet resources or sites as their privacy policies may differ from ours.

Cookie Policy

The Site may use cookies. By continuing to use the Site you are giving consent to cookies being used. We use cookies to provide you with the best possible experience. We use cookies for web analytics and also in our communication pages.

We will only use personal information provided to us for the purpose of administering, evaluating and improving the Site. It may include:

your IP address;
the search terms you used;
the pages you accessed on the Site and the links you clicked on;
the date and time you visited the Site;
the referring site (if any) through which you clicked through to the Site;
your operating system
the type of web browser you use; and
other incidental matters such as screen resolution and the language setting of your browser.

Cookies, which are text files placed on your computer, are used for a variety of reasons. We use Cookies to obtain information about the preferences of our visitors and the services they select. We do this to improve the value of the Site and the materials available on the Site. We may collect login information, including, but not limited to, IP addresses, ISPs, and browser types, to analyse trends, administer the Site, track a user’s movement and use, and gather broad demographic information.

The Site may use Google analytics tools to help analyse how users use the Site. The tools may use cookies, to collect standard Internet log information and visitor behaviour information in an anonymous form. The information generated by the cookie about your use of the Site (including your IP address) is transmitted to Google. This information is then used to evaluate visitors use of the Site and to compile statistical reports on website activity for BlackCars.

We will never (and will not allow any third party to) use the statistical analytics tool to track or to collect any Personally Identifiable Information of visitors to the Site. Google will not associate your IP address with any other data held by Google. Neither we nor Google will link, or seek to link, an IP address with the identity of a computer user. We will not associate any data gathered from the Site with any Personally Identifiable Information from any source, unless you explicitly submit that information via a fill in-form on the Site.

The statistical information referred to above will be viewable by Site Administrators and relevant parties at BlackCars only.

Credit/Debit Card Information

We do not store your credit/debit card information once your booking has been processed unless we have your prior consent to do so.

Changes to the Privacy Policy

BlackCars reserves the right to change, update or modify our Privacy Policy at any time so please review it frequently. If we make material changes to the Privacy Policy, we will attempt to notify you of these changes by means of a notice on the home page of the Site.

Statutory Rights

Nothing contained in our Privacy Policy can affect the statutory rights of the Passenger or the Customer.

Questions or Complaints

If you have any questions or complaints, please contact BlackCars. BlackCars Ltd can be reached by telephone at: +64 22 5880085; or by email at: info@blackcars.co

Terms

Privacy